Shipping & Returns
What is the Shipping and Delivery Time Frame?
When placing your order, please note the following normal delivery times for most products:
- 5+ Business Days
If you have not received your order within the time frame mentioned above, please do not hesitate to contact us. Provide your order number to expedite the process.
We want you to be completely satisfied with your purchase from Amazing Caramels. If for any reason you're not, we have a hassle-free return policy to ensure your shopping experience is worry-free.
14-Day Return Window: You have 14 days after receiving your item to request a return.
Eligibility for a Return:
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition that you received it.
- It should be unworn or unused.
- It must have all original tags attached.
- The item should be in its original packaging.
- You'll need to provide the receipt or proof of purchase.
How to Initiate a Return:
To start a return, please follow these steps:
- Contact us at email@example.com to request a return.
- If your return is accepted, we will send you a return shipping label and provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
Damages and Issues:
Upon receiving your order, please inspect it carefully. If you notice any of the following issues, contact us immediately:
- Defective or damaged items.
- Receipt of the wrong item.
We will evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products).
- Hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about the return eligibility of your specific item.
Sale Items and Gift Cards:
Unfortunately, we cannot accept returns on sale items or gift cards.
Once we receive and inspect your return, we will notify you about the approval or denial of your refund. If approved, you will be automatically refunded via your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
At Amazing Caramels, we are committed to providing the best customer service possible. If you have any questions or need assistance with your order or return, please do not hesitate to contact us at firstname.lastname@example.org. Your satisfaction is our priority, and we are here to assist you.